Money Transfers
SECURITY
Because we care about consumers, Gladway International urges you to protect yourself from fraud by considering the following:

Never send money to a stranger using a money transfer service.

Beware of deals or opportunities that seem too good to be true.

Don’t use money transfer services to pay for things like online auction purchases.

Never send money to pay for taxes or fees on foreign lottery winnings.

We shall not be held responsible for any delays caused by wrong information supplied.
Details submitted will be kept for future references and we should be notified for any changes that may arise in due course

Customers are advised to deposit the funds into our account no later than 4 o’clock otherwise the transaction won’t be for the next day. We can only process the transaction only if the funds have cleared into our account. If you chose to pay by cheque or by transfer, we have to wait until it clears.

In order to avoid delays please deposit cash and you also have to make sure the order number appears on your deposit.

We don’t process funds on weekends and bank holidays.

Online Fraud

Protect Yourself Online

Using Gladway to send money online is fast, convenient, and reliable. As with any online service, a few simple steps can help protect you:

Never share your Gladway password with anyone.

If you think someone may have your password, change it immediately.

Make sure your password is unique and hard to guess.

Use a password that includes both letters and numbers.

Never use your email address as your password.

Change your password regularly.

Don’t use the same password that you use for any other online service.
If someone contacts you claiming to be Gladway and asking for your password or inviting you to click on a link, don’t do it. Instead, forward any suspicious emails to gladwayinternational@yahoo.co.ukRemember, Gladway will never send you an email asking for your user ID or password.
ID REQUIREMENTS
Identity documents should be government issued, have at least 30 days validity and have photograph and signature.

For larger transactions you should also bring along proof of address; a paid utility bill, a paid telephone bill, a bank or credit card statement (not more than three months old)

In special circumstances it may be possible to send or receive money with alternative documentation, please contact us for specific guidance.

Regulations vary from country to country, so please contact us for specific guidance relating to specific countries.

Please see below for guidance on identity requirements:


Compulsory Legal Identification Requirements:

Identification will be required and recorded from any customer who:

(i) wishes to establish a business relationship involving regular transactions which will or might exceed £1000.00 (or equivalent currency);

(ii) conducts a single transaction over £600 (or equivalent currency);

(iii) is linked to other customers and the cumulative amount of transactions is over £1000.00 (or equivalent currency); or

(iv) conducts any transaction that is suspected might be either the proceeds of crime or is to be put to criminal or terrorist use. This may be considered a suspicious transaction which will be reported to NCIS.

What identification will be required:

(i) Photo identification i.e. a valid full passport or photo driving licence (either full or provisional) which displays a photograph; in the case of Asylum Seekers then Government issued temporary documents may be accepted. and;

In some instances, secondary identification may be required:

(ii) Valid identification confirming the address include utility bill, bank statement, rent book or tax bill. NB Utility bills and bank statements should be recent documents (no older than 3 months).

Unacceptable Identification:

(i) Bus pass or rail pass
(ii) Library Card
(iii) Video club membership
(iv) Casino membership
(v) Loyalty cards

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